Dreamplace is a Canarian Company that is formed by 4 hotels, 3 of which are located in Tenerife and the 4th in Lanzarote.

Is there a safe in the room?

Yes, you'll find a safe in the main bedroom of each bungalow and they are free of charge.

Is smoking allowed in the rooms?

No, the hotel rooms are non-smoking.

How can I make an upgrade to my room?

There are several options: If you wish to request it prior to your arrival, you can do so through the " Contact " form on our website or you can phone our call center by dialing 0034 922 979 281 . If you are already in the hotel, you can request.

How can I contact the reception?

If you are already in the hotel, you can contact us from any room by dialing number 9. If you haven't checked in yet, you can contact us at the following email address: recepcion.bocayna@dreamplacehotels.com o vía telefónica: 0034 928595999 .

Is the cot free of charge?

Yes, we have cots free of charge for babies (we consider babies to be children from 0 to 1.99 years old included)..

How many TV channels are available in the room?

You can watch approximately 150 TV channels in your room, in different languages.

Do all the rooms have a balcony?

Sí, todas las habitaciones tienen una amplia terraza con hamacas.

Are slippers and a dressing gown provided in the room?

There are no bathrobes or slippers in the room, but you can request them by paying an additional fee.

Is it possible to put an extra bed instead of the sofabed in the room?

As the maximum capacity of the room is four people, adding an extra bed isn’t possible.

What equipment do the bungalows have?

In every room you’ll find a large fridge, toaster, microwave, kettle, Nespresso coffee machine and a juice squeezer; plus the welcome pack, which contains a bottle of water 3 Nespresso capsules and delicious macaroons

Are there irons in the rooms?

The establishment doesn’t have an iron in the rooms

How wide are the beds?

The double beds are 2m x 2m big and the single beds 1m x 2m.

Do all rooms have a hydromassage bathtub?

The Bungalow Deluxe Superior rooms have an outdoor hot tub.

At what time can I enter my room on the day of my arrival?

Your room will be available from 15:00. If you are planning on arriving earlier, please let us know.

What time do I have to leave my room on the last day?

The room key must be handed in at reception at 11:00 at the latest.

And if I want to leave my room later than usual on my departure date?

If there is availability and you request it beforehand, you can check out of your room until 14:00 paying an extra cost of €30 or until 18:00 for €50.

Do you have complimentary guest rooms that I can use on my departure date?

Of course, we adapt to your needs. Our hotel has rooms that you can use, but always taking into account availability and prior reservation at the reception.

Do you organize transfers from the airport?

Yes, the best option is to contact our reception by dialing 9 on your room phone.

What is the hotel’s sunbed policy?

Sunbeds and parasols are free of charge during the pool’s opening hours, from 10:00 to 18:00, but reserving them beforehand isn’t permitted.

Are there indoor or heated pools?

The water of our outdoor pools is fresh, chlorinated and at room temperature. Only the large hot tub is heated to 27º.

When are the pools open?

The swimming pool is open from 10:00 to 17:00.

Can children enter the whirlpool and sauna?

Kids aged 15 and onwards can enter, always accompanied by an adult, both in the hot tub and in the sauna.

What forms of payment are accepted at the hotel?

You can pay in cash and we accept Visa and MasterCard. If you have any problems with the payment process, please contact us.

Does the hotel provide Wifi?

Yes, WiFi is available free of charge throughout the hotel.

Is there a daycare centre for children? When is it open?

The establishment doesn’t have a nursery, but there’s a babysitting service that can be hired for a fee.

Is there entertainment for adults?

No, but there is musical entertainment from 19.30 - 21.30 twice a week

Is there a pool towel service?

Yes, with the pool attendant from 10:00 to 17:00 directly by the pool.

Is there a laundry service?

Yes, the establishment offers guests an area where they can wash and dry their clothes for a fee

Is there a free car park for guests?

Yes, the hotel has limited free parking spaces at the hotel entrance

When does the gym open?

It’s open 24 hours, so you can use it at the time that suits you best.

Can we rent a car from reception?

Yes, you can rent a car in the reception area.

Are pets allowed in the hotel?

Animals are not permitted except guide dogs.

Can you prepare some kind of detail for a birthday (flowers, bottle of champagne...)?

We want you to feel at home, and so we can take care of ordering a bouquet of flowers, a bottle of cava...etc. The price depends on the request. Contact reception for more information.

What distance is the hotel from the beach?

The hotel is less than a kilometre away from Playa de las Coloradas and 1.5 km from Playa Papagayo, about 7 minutes by car. In addition, Playa Blanca has a free municipal shuttle service that you can take very close to the hotel, which covers the main areas of interest in the town.

Do all the rooms have a bathtub?

Yes, each bungalow has 2 bathrooms, one with a bathtub and one with a shower.

Do repeat guests or residents have a special discount?

Repeat customers obtain a 5% discount booking directly with us

Can the hotel organise excursions?

Yes, excursions are available and can be booked from the hotel reception

Does half board include lunch?

No, half board includes breakfast and dinner

Can I change dinner for lunch with the half board option?

With the half-board it’s possible to change dinner for lunch by notifying the reception 24h in advance.

Does the hotel have a restaurant?

Yes, you will find Restaurant La Bocayna in the establishment.

Is there a restaurant for lunch?

Certainly, lunch will take place in Restaurant La Bocayna, between 13:00 and 15:00.

Is there gluten-free food and dishes?

Yes, you must inform the reception or the maître d' a day before.

Can you prepare purées for babies?

Yes, on request with the maitre, if possible 1 day in advance

ARE THERE SAFES IN THE ROOMS?

Yes, all the rooms have safes, which are free to use.

WHAT TV CHANNELS ARE AVAILABLE IN THE ROOM?

Approximately 40 television channels are available in your room, in various languages.

DO ALL THE ROOMS IN THE HOTELS HAVE BALCONIES?

All the rooms have a balcony and/or terrace with views, except the Single Bedrooms.

HOW WIDE ARE THE BEDS?

It depends on the type of room: 1.35m in the single rooms and in other rooms double beds are 2m and single beds are 0.9m.

DO YOU HAVE ROOMS ADAPTED TO PEOPLE WITH REDUCED MOBILITY?

The majority of rooms have a bath, but we have some with a shower, which may be appropriate for people with reduced mobility providing the person can walk, albeit with difficulty. But unfortunately we do not have fully-adapted, wheelchair-accessible rooms equipped with wheelchair-accessible showers.

IS IT POSSIBLE TO HAVE AN EXTRA BED INSTEAD OF A SOFA BED?

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CAN YOU EXPLAIN TO ME WHAT THE MINIBAR OFFERS?

Although all the rooms have a minibar, it will be empty. You may request to have it filled before arriving at the hotel by calling 0044 203 608 7631 or by email at hotelcristina@dreamplacehotels.com . *The hotel reserves the right to change the prices without prior notice; please contact reception to check the cost.

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