Frequently Asked Questions: Tagoro

Dreamplace is a Canarian Company that is formed by 4 hotels, 3 of which are located in Tenerife and the 4th in Lanzarote.

At the Tagoro Family & Fun hotel, we have designated smoking areas. Smoking is not allowed inside the rooms, but it is permitted on their terraces or balconies.

Animals are not permitted except guide dogs.

Yes, all the rooms have a balcony and/or terrace.

No, our hotel does not have extra beds.

Yes, there is Wifi available in all our hotels, FREE!

Yes, there is a safe in the apartment with a cost of 2,50€ per day and 20€ deposit. Our hotel reserves the right to change these prices without previous notice, please contact our reception to verify the cost.

You can browse the 3D map of our hotel and choose the room that best suits your needs.

It is important to note that the room selection request will not take effect until you confirm your reservation at the hotel and is subject to availability, so you will be notified by email when your room has been successfully assigned. In the event that the room you selected is not available, we will offer you an alternative with similar features.

The additional cost for room selection will be paid at the time of check-in at the hotel reception.

There are various ways. You can contact our reception, or if it is before your arrival you can telephone our call centre + 44 203 608 7631. You can also contact us through our website, or on the customer zone if you are a member.

Yes, We regard that chidren are babies from 0-1,99 years included and no extra charge is necessary for the cot.

There are approximately 100 channels available in various languages and various programmes such as, sports, news, culture etc.

The bed measures 2mx2m and the sofabed measures 1mx2m.

Empty fridges are placed at your disposal free of charge in every room.

All rooms come with a kettle and mini fridge. Our rooms do not have a coffee maker, but you can rent one for an additional cost.

Yes. A hairdryer is provided in all the rooms.

We have a kettle in all the rooms. The microwave is only available upon request.

Starting at 3:00 PM.

Yes , a cold dinner is provided including sandwiches, fruit, water, yoghurt, juice and a packet of biscuits.

Our reception should have the keys back by 11am at the latest.

You can ask in reception for a late checkout at an additional charge: until 2pm at 35€; until 6pm at 55€.

Exclusive for Dreamplace Club members:

Customers who are members of Dreamplace Club can enjoy a complimentary late check-out, until a maximum of 2:00 pm.

*All services are subject to availability and must be requested by the customer at reception the day before departure.

If you have a late flight departure and you wish to go to the pool or beach, we have rooms available where you are able to shower and change (30min).

Yes the best option is to contact our reception directly:  (+34 922 712 501).

It depends on how many people and what type of taxi is required.

It is forbidden to reserve the sunbeds, they are for the use of guests who are using the pool area. The swimming pool is open from 10:00-18:00.

The main swimming pool and the children´s pool are heated. They are between 25-30 degrees.

No, The hotel does not have an indoor pool.

The complex is on three floors, but there are only lifts for certain rooms in the Premium Family category.

The hotel has a ramp access to the reception, restaurant and bars but because of its particular architecture the room can only be next to one of these services.

You must ask in reception, there is a supplement for All Inclusive for the visitors and it also depends on the hotel occupancy.

The hotel accepts payment in cash or by card. If you prefer, you can make a bank transfer, in this case, please contact us.

We have a Miniclub from 10:00 AM to 4:00 PM every day. Children aged 4 and older can be left alone with the team, but children under 4 must be accompanied by an adult.

Yes, the pool towel service is executed from reception/pool between 10:00-18:00. A deposit of €20 in cash per towel must be paid. On departure this charge will be cancelled and refunded. Our hotel reserves the right to change rates without prior notice, please call reception to verify the cost.

We offer a washing and drying service at an additional cost of €5 for washing, €4 for drying and €1 for detergent. Change for the machines is available at reception.

No, the hotel does not have parking. However, you will find free and paid parking options around the hotel.

Irons can be requested at reception at no extra cost, but for fire safety reasons they cannot be used in the rooms and must only be used in the laundry.

Our gym is open from 8 a.m. to 8 p.m. to all guests over the age of 16. You need to book at reception and there is a maximum capacity of 10 people at any one time. Please note there is no towel service in the gym.

Yes, there are evening shows and daily activities for adults.

Yes, every evening there is a Minidisco from 8.15 p.m. and we also have a Miniclub in the mornings and afternoons. They are available for children aged 4 to 12.

Yes, there is a car rental office at reception, where you can check availability and book your car. The hotel is the pick-up and drop-off point for your rental car.

We want you to feel at home, and so we can take care of ordering a bouquet of flowers, a bottle of cava...etc. The price depends on the request. Contact reception for more information.

Approximately 1 km.

Only the Superior Premium, Family Premium and Merlin Kids have an exterior jacuzzi. The Superior room has a jacuzzi or hydro-massage in the bathroom.

Residents may have special prices depending on the hotel and the season. Check our offers and discounts here.

Yes, contact reception to obtain the information you require (+34 922 712 501)

Yes, it is required for men to wear long trousers or trousers below the knee and t-shirts that do not show the armpit must be worn.

One buffet restaurant for breakfast, lunch and dinner.

All Inclusive is the board that includes international food and national drinks. This service has specific hours and is not available 24hrs. Please consult us if you need more information.

The opening times are as follows: 07:30–10:30 (breakfast) 13:00–15:00 (lunch) 18:30–21:30 (dinner). Subject to change according to season.

Our chain has a policy for the protection of the national economy and the drinks are of national brands, the international brands are not included. Some are available but with an additional charge.

Any allergens that the food in the buffet may contain are clearly labelled. Unfortunately, we cannot prevent the risk of cross-contamination in the buffet, but we would be happy to individually plate your food in the kitchen and bring it directly to you, should you wish. Specific dishes may be subject to an additional charge.

Vegetable purées for babies are available for both lunch and dinner. Should you require puréed fruit for an afternoon snack, please request it at reception and we will be happy to prepare it for you. Different ingredients or specific purées may be subject to an additional charge.

Yes, each room has a water heater and a mini fridge for storing food and beverages.

Due to it being an All Inclusive hotel the only room service is cleaning.

You can telephone: 0034 922 979 281 or send an e-mail: tagoro@dreamplacehotels.com

No, according to the current Spanish regulations for the use of swimming pools, only specialized floatation devices to assist with swimming are allowed. If you have purchased a floatation device before coming to the hotel, make sure it complies with the regulations before bringing it to the pool. This will avoid any misunderstandings or inconvenience with other guests during your vacation.

Dreamplace Club is our exclusive loyalty programme, designed to reward your loyalty at Dreamplace Hotels & Resorts. Individuals over the age of 18 can enrol in the Dreamplace Club Programme. Registration and participation for our guests is free.

We want every experience with us to be exceptional, which is why we created this club to adapt to your travel style. Enjoy additional exclusive discounts and other benefits on every visit, because at Dreamplace, your satisfaction is paramount.

The process is very simple. You can easily register by accessing the official website of Dreamplace Hotels & Resorts and looking for the section dedicated to Dreamplace Club. There, you will find detailed information about the program and how to join.

If you are already a member of our Dreamplace Club loyalty program, simply log in to our portal and if you meet the conditions, the discount will be automatically applied during the booking process.

It's important to remember that in order for benefits and discounts to be applied, you must be correctly logged in at the time of making the reservation. If you're not logged in and a reservation is made, Dreamplace Hotels & Resorts will not be able to apply the corresponding membership discounts to the booking.

Dreamplace Club offers three distinct categories based on the number of stays enjoyed at our hotels:

Dream Member: Your gateway to our exclusive Dreamplace loyalty program. No previous stays at our hotels are required to access its privileges; simply by registering as a user, you can enjoy all its benefits.

Loyal: Designed for customers who have enjoyed between one and nine stays at our hotels. Upon reaching this level, you can expect even more benefits, discounts, and exclusive advantages during your future visits to Dreamplace Hotels & Resorts.

Super Loyal: Reserved for customers who have enjoyed ten or more stays across all our hotels. As a member of this exclusive level, we guarantee you unique benefits and discounts on every visit to any of our Dreamplace Hotels & Resorts properties.

Dream Member: This level serves as the gateway to our club, from which you can ascend to higher levels. You'll enjoy exclusive advantages including late check-out (subject to availability and until 14:00 pm at the latest), early access to corporate offers, exclusive access to your private area, free Wi-Fi throughout the hotel, and a welcome bottle of water.

Loyal: At this level, you'll enjoy all the benefits of Dream Member, plus an additional 5% discount on all your future bookings.

Super Loyal: You'll enjoy all the benefits of Dream Member, but with an additional 10% discount on all your future bookings.

All users who are registered through our website or customer service centre in our Dreamplace Club loyalty programme can benefit from all the exclusive advantages.

The benefits will automatically be applied to the reservation holder who is enrolled in Dreamplace Club. In the event that you are part of a reservation but not the holder of it, you can also enjoy the benefits of our loyalty program by notifying our reception team upon your arrival at the hotel. We will register you if necessary and add your stay to your Dreamplace Club customer area.

It is important to note that upon arrival at the hotel, the identification documents will be checked to ensure that the holder of the Dreamplace Club Program is the same as the reservation holder. *This will not apply in specific cases where the absence of the holder is documented, such as medical reasons. In the event that Dreamplace Hotels & Resorts detects that the holder of a Dreamplace Club account has made reservations for third parties, it reserves the right to apply the rate without the discount and/or benefits and terminate their participation in the loyalty program.