Frequently Asked Questions: Tacande Portals

Dreamplace is a Canarian Company that is formed by 4 hotels, 3 of which are located in Tenerife and the 4th in Lanzarote.

Just 200 meters from the impressive Cala Portals Nous is the Costa area. Reaching the beach involves a somewhat bumpy ride, but the view from there more than makes up for it.
On the other hand, the Cala area is less than 150 meters from the beach and its access is completely flat, which makes it an ideal option for those who prefer to avoid steep slopes.

Animals are not permitted except guide dogs.

We want you to feel completely at home, so we will be delighted to order a bouquet of flowers, a bottle of cava, etc. for you, the price of which depends on what you want. Please contact reception.

There are approximately 100 channels available in various languages.

Yes, all rooms have a balcony and / or terrace.

No, our hotel does not have extra beds.

Of course, we adapt to you! Our hotel has rooms that you can use, subject to availability and previous reservation in reception.

You will have a dressing gown and slippers at your disposal in our Gold Level rooms.

You will be able to find a minibar in all rooms, which will be filled to suit the guest either by choosing our packs or a la carte.

The double beds measure 1.80 x 2 m, the single beds in double rooms measure 0.90 x2 m two beds and the "singles" 1.35 x 2 m.

The Gold Level rooms have a Nespresso coffee maker, accompanied by 4 complimentary coffee capsules.

To enjoy a room with a hydromassage bath, we invite you to book your stay in the Gold Level rooms. *Except Gold Level Swim Up with private pool.

Your room will be available from 3pm. If you are foreseen to arrive before this time please let us know.

We offer you a "cold dinner". The hotel offers you a selection of cold dishes such as salads, cured meats, cheeses... remember to notify us in advance.

Our reception must have the room key at the latest at 12:00h.

Yes the best option is to contact our reception directly (+34 971 676 000)

We also offer a shuttle service to the capital city. For more information, click here.

The pools are open from 10am to 6pm. The sunbeds and sunshades are free of charge and they cannot be reserved.

There are no heated pools in the hotel as it only opens during the spring and summer season.

The pools are open from 10am to 6pm, and the hotel has a life guard and pool towel service, also available from 10am to 6pm.

We offer one free entry per client and stay to the Spa in the Gold level rooms. If you have a reservation in the rest of the rooms, you can access the Spa for € 10 a day.

*Children under 16 are not allowed.

The thermal circuit offers a pool with two points of water jets, sauna and Turkish bath, thermal shower. Also, remember that you have a selection of treatments and massages that you can request by reservation whenever you want.

Only children over 16 years of age can enter the Spa.

There is only an indoor pool inside the Spa.

The hotel accepts payment in cash or by card. If you prefer, you can make a bank transfer, in this case, please contact us.

Yes, there is Wifi available in all our hotels, FREE!

We are sorry but we do not have a daycare centre service in our establishment.

Yes, our pool towel service is free of charge and is available at reception or during the opening times of the pools (10am to 6pm).

Yes, with an additional charge.

Yes, upon request, all the rooms offer an iron and an ironing board.

We have live music at night.

Yes, we have a rent a car office in reception.

Yes, repeat guests enjoy a 5% discount if they book directly on our website or at reception, or by calling 0034 971 676 000

Yes, contact reception to obtain the information you require (+34 971 676 000)

The ladies should always dress elegantly. The use of long trousers at dinner is mandatory for gentlemen.

Half board includes breakfast and dinner with an a la carte menu in our restaurants.

No, it is not possible to change dinner for lunch with the halfboard option.

Yes, the Pool Bar Far de Portals, which is open from 10:00 AM to 6:00 PM.

The hotel has two a la carte restaurants as well as a Pool Bar, the option for lunch at noon next to the pools.

Yes, please contact reception in advance and we will be happy to assist you.

Yes, but with an additional charge of 12€.

Cots are available on demand for the Deluxe and Family Deluxe rooms. The cost is just €10 a day.

For further information and booking, please call +34 971 676 000.

Dreamplace Club is our exclusive loyalty programme, designed to reward your loyalty at Dreamplace Hotels & Resorts. Individuals over the age of 18 can enrol in the Dreamplace Club Programme. Registration and participation for our guests is free.

We want every experience with us to be exceptional, which is why we created this club to adapt to your travel style. Enjoy additional exclusive discounts and other benefits on every visit, because at Dreamplace, your satisfaction is paramount.

Dreamplace Club offers three distinct categories based on the number of stays enjoyed at our hotels:

Dream Member: Your gateway to our exclusive Dreamplace loyalty program. No previous stays at our hotels are required to access its privileges; simply by registering as a user, you can enjoy all its benefits.

Loyal: Designed for customers who have enjoyed between one and nine stays at our hotels. Upon reaching this level, you can expect even more benefits, discounts, and exclusive advantages during your future visits to Dreamplace Hotels & Resorts.

Super Loyal: Reserved for customers who have enjoyed ten or more stays across all our hotels. As a member of this exclusive level, we guarantee you unique benefits and discounts on every visit to any of our Dreamplace Hotels & Resorts properties.

Dream Member: This level serves as the gateway to our club, from which you can ascend to higher levels. You'll enjoy exclusive advantages including late check-out (subject to availability and until 14:00 pm at the latest), early access to corporate offers, exclusive access to your private area, free Wi-Fi throughout the hotel, and a welcome bottle of water.

Loyal: At this level, you'll enjoy all the benefits of Dream Member, plus an additional 5% discount on all your future bookings.

Super Loyal: You'll enjoy all the benefits of Dream Member, but with an additional 10% discount on all your future bookings.

The process is very simple. You can easily register by accessing the official website of Dreamplace Hotels & Resorts and looking for the section dedicated to Dreamplace Club. There, you will find detailed information about the program and how to join.

If you are already a member of our Dreamplace Club loyalty program, simply log in to our portal and if you meet the conditions, the discount will be automatically applied during the booking process.

It's important to remember that in order for benefits and discounts to be applied, you must be correctly logged in at the time of making the reservation. If you're not logged in and a reservation is made, Dreamplace Hotels & Resorts will not be able to apply the corresponding membership discounts to the booking.

All users who are registered through our website or customer service centre in our Dreamplace Club loyalty programme can benefit from all the exclusive advantages.

The benefits will automatically be applied to the reservation holder who is enrolled in Dreamplace Club. In the event that you are part of a reservation but not the holder of it, you can also enjoy the benefits of our loyalty program by notifying our reception team upon your arrival at the hotel. We will register you if necessary and add your stay to your Dreamplace Club customer area.

It is important to note that upon arrival at the hotel, the identification documents will be checked to ensure that the holder of the Dreamplace Club Program is the same as the reservation holder. *This will not apply in specific cases where the absence of the holder is documented, such as medical reasons. In the event that Dreamplace Hotels & Resorts detects that the holder of a Dreamplace Club account has made reservations for third parties, it reserves the right to apply the rate without the discount and/or benefits and terminate their participation in the loyalty program.