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Gran Castillo Tagoro Family & Fun user reviews and ratings
Discover all the reviews of the users who have stayed at the Gran Castillo Tagoro Family & Fun Hotel. These ratings will help you decide whether to book and enjoy your own Dreamplace experience.
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4,8/5
ReviewPro
4,4/5
TripAdvisor
4,8/5
Google
10,0
10 June, 2024
Love it here! Resort and staff are...
“Our favourite destination in Lanzarote, have visited 5 times now and will definitely be back. Resort and staff are fantastic, the food is good with a choice...”
Dear Jay, Thank you for your kind words and positive feedback. Thank you for sharing your experience with us. It brings us immense joy to know that our resort met your expectations and that our staff, especially Shelley, contributed to making your stay fantastic with the best cocktails. Creating memorable experiences for our guests is what we strive for, and your kind words affirm the hard work of our team. We hope to welcome you back in the future. With kind regards, Team Gran Castillo Tagoro Family & Fun
10,0
31 May, 2024
Great food and hospitality at the...
“Great food and hospitality at the portofino restaurant backed by great service and hospitality from Majid and his staff”
Dear Guest, Thank you for your kind words and positive feedback. We're thrilled to hear you enjoyed the culinary delights and exceptional service at our Portofino Restaurant. Our team, especially Majid, take great pride in providing a memorable dining experience, and it's rewarding to know that his efforts, along with the staff's, stood out during your stay. We hope to welcome you back in the future. With kind regards, Team Gran Castillo Tagoro Family & Fun
10,0
26 May, 2024
Thankyou to the animation team in...
“Thankyou to the animation team in particular Zac, he made the Great cinema attraction 5D experience fun”
Dear Benny, Thank you for your kind words and positive feedback. Thank you for taking the time to share your experience at our hotel. We're thrilled to hear that Zac and our animation team made your 5D cinema experience enjoyable. It's always a pleasure to see our guests having fun with the activities we offer. We hope to welcome you back in the future. With kind regards, Team Gran Castillo Tagoro Family & Fun
8,0
20 May, 2024
Excellent...
“Positive: Loved the location and the pools and likes that the music wasn’t too loud. Negative: That you had to book the Italian restaurant 2 nights in advance.”
Dear Sarah,
Thank you for taking the time to leave us a review.
We're thrilled to hear that you enjoyed the serene ambiance of our pools and the convenience of our location. Our team takes great pride in offering a tranquil retreat where the music complements the relaxing atmosphere.
We understand that the anticipation of a delightful meal at our Italian restaurant is part of the holiday excitement, and we apologize for any inconvenience the reservation system may have caused. Our aim is to ensure that all our guests have the opportunity to savor the Italian flavors we provide while managing seating arrangements to enhance the dining experience.
We look forward to welcoming you back in the future.
Kind regards,
Team Gran Castillo Tagoro Family & Fun
10,0
18 May, 2024
Great hotel . Very friendly staff...
“Great hotel . Very friendly staff especially Zacarias and the animation team!!!! Amazing teamm!!!!”
Dear John, Thank you for your kind words and positive feedback. We are thrilled to hear that you had a great experience at our hotel and found our staff, particularly Zacarias and the animation team, to be so friendly and amazing. Our team strives to provide exceptional service and entertainment, ensuring that every guest's stay is memorable and enjoyable. We hope to welcome you back in the future. With kind regards, Team Gran Castillo Tagoro Family & Fun
10,0
15 May, 2024
Absolutely brilliant zacarias was...
“Absolutely brilliant zacarias was great wit our kids they loved him”
Dear John, Thank you for your kind words and positive feedback. We are thrilled to hear that your children had a fantastic time with Zacarias and that his efforts to entertain were a standout feature of your stay. Our team strives to create memorable experiences for our guests of all ages, and it's heartwarming to know that we succeeded during your visit. Your kind words affirm our commitment to family-oriented service, which is a core aspect of our hotel as highlighted in the context. We hope to welcome you back in the future. With kind regards, Team Gran Castillo Tagoro Family & Fun
9,0
29 April, 2024
Excellent holiday, great hotel and...
“Positive: Very clean, great food selection and not far from the town. Negative: Evening entertainment could have been geared more for adults after 9pm.”
Dear Lynn,
Thank you for taking the time to leave us a review.
We are thrilled to hear that you found our hotel to be exceptionally clean and that our diverse food selection impressed you.
We regret to hear that our evening entertainment did not entirely meet your expectations. We strive to provide a variety of entertainment options that cater to all our guests' preferences and will continue to review our offerings to enhance the experience.
It's wonderful to know that our location provided convenient access to the town, allowing for an enjoyable stay.
We look forward to welcoming you back in the future.
Kind regards,
Team Gran Castillo Tagoro Family & Fun
10,0
25 April, 2024
Thanks zac and all the staff in the...
“Thanks zac and all the staff in the hotel, had a wonderful time. Entertainment staff were excellent, my boys loved zac.iv already booked my next holiday for...”
Dear Maura Murtagh, Thank you for your kind words and positive feedback. We are thrilled to hear that you and your boys had a wonderful time with us and that our entertainment staff, especially Zac, made such a positive impression. Our team strives to provide an exceptional experience for guests of all ages, and it's gratifying to know that your family enjoyed the engaging activities and shows we have to offer. We hope to welcome you back in the future. With kind regards, Team Gran Castillo Tagoro Family & Fun
10,0
23 April, 2024
Awesome holiday, everything was...
“Awesome holiday, everything was perfect, food, resort, kids activities, adults spa, bedrooms, all fantastic. This is a fantastic family friendly resort.”
Dear Harpreet, Thank you for your kind words and positive feedback. Thank you for sharing your wonderful experience with us. It's truly gratifying to know that the variety of culinary options met your expectations, and that our resort provided a memorable setting for your stay. We're thrilled to hear that the activities for kids and the spa facilities for adults added to the enjoyment of your holiday. Our team takes great pride in offering spacious and comfortable accommodations, so we're delighted that you found the bedrooms to be to your liking. We hope to welcome you back in the future. With kind regards, Team Gran Castillo Tagoro Family & Fun
10,0
22 April, 2024
Fantastic animation team! Special...
“Fantastic animation team! Special shout out to Zac and Sarah, they kept my other half entertained the entire holiday!”
Dear Katie, Thank you for your kind words and positive feedback. We're thrilled to hear you enjoyed the entertainment provided by our animation team. It's wonderful that Zac and Sarah made such a positive impact on your holiday experience. We take pride in offering a family-friendly environment with a range of activities, as mentioned in the context, and it's rewarding to know when our guests appreciate the fun and engaging atmosphere our team works hard to create. We hope to welcome you back in the future. With kind regards, Team Gran Castillo Tagoro Family & Fun
8,0
21 February, 2024
Very good, attentive staff. Good size...
“Very good, attentive staff. Good size rooms.”
10,0
07 February, 2024
Everything was perfect, really nice...
“Positive: Everything was perfect, really nice big rooms, great location near beaches and city center, tasty breakfast and dinner. Highly recommend!.”
9,1
Average Rating
90 reviews
