Frequently Asked Questions: Dream Bocayna Village

Dreamplace Hotels & Resorts is a Canarian company that has 6 hotels: 3 in Tenerife, 2 located in Lanzarote and 1 in Gran Canaria.

Yes, you'll find a safe in the main bedroom of each bungalow and they are free of charge.

At the Dream Bocayna Village hotel, since it is an open space, smoking is allowed in all communal areas except the restaurant and the lobby bar. Smoking is not permitted inside the bungalows, but it is allowed on their terraces.

There are several options: If you wish to request it prior to your arrival, you can do so through the "Contact" form on our website or you can phone our call center by dialing 0044 203 608 7631. If you are already in the hotel, you can request it at reception.

If you are already in the hotel, you can contact us from any room by dialing number 9. If you haven't checked in yet, you can contact us at the following email address recepcion.bocayna@dreamplacehotels.com or by phone: 0044 203 608 7631.

Yes, we have cots free of charge for babies (we consider babies to be children from 0 to 1.99 years old included).

You can watch approximately 80 TV channels in your room, in different languages.

Yes, each bungalow has a large terrace with sunbeds.

There are no bathrobes or slippers in the room, but you can request them by paying an additional fee.

As the maximum capacity of the room is four people, adding an extra bed isn’t possible.

In every room you’ll find a large fridge, toaster, microwave, kettle, Nespresso coffee machine and a juice squeezer; plus the welcome pack, which contains a bottle of water and delicious cakes.

The establishment doesn’t have an iron in the rooms

The double beds are 2m x 2m big and the single beds 1m x 2m.

The Bungalow Deluxe Superior rooms have an outdoor hot tub.

Your room will be available from 15:00. If you are planning on arriving earlier, please let us know.

The room key must be handed in at reception at 12:00 at the latest.

If there is availability and you request it beforehand, you can check out of your room until 15:00 paying an extra cost of €30 or until 18:00 for €50.

Exclusive for Dreamplace Club members:

Customers who are members of Dreamplace Club can enjoy a complimentary late check-out, until a maximum of 2:00 pm.

*All services are subject to availability and must be requested by the customer at reception the day before departure.

Of course, we adapt to your needs. Our hotel has rooms that you can use, but always taking into account availability and prior reservation at the reception.

Yes, the best option is to contact our reception at the following email address recepcion.bocayna@dreamplacehotels.com or by phone: 0044 203 608 7631.

Sunbeds and parasols are free of charge during the pool’s opening hours, from 11:00 to 17:00, but reserving them beforehand isn’t permitted.

The swimming pools are open-air, at room temperature and chlorinated fresh water. We only have one heated pool.

The swimming pool is open from 11:00 to 17:00.

Kids aged 15 and onwards can enter, always accompanied by an adult.

You can pay in cash and we accept Visa and MasterCard. If you have any problems with the payment process, please contact us.

Yes, WiFi is available free of charge throughout the hotel.

The establishment doesn’t have a nursery, but there’s a babysitting service that can be hired for a fee.

No, our hotel is famous for being a quiet and restful place.

Yes, with the pool attendant from 11:00 to 17:00 directly by the pool.

Yes, the establishment offers guests an area where they can wash and dry their clothes for a fee

Yes, the hotel has limited free parking spaces at the hotel entrance

It’s open 24 hours, so you can use it at the time that suits you best.

Yes, you can rent a car in the reception area.

No animals are allowed, except for guide dogs.

We want you to feel at home at all times, so we can take care of ordering a bouquet of flowers, a bottle of champagne, etc. The price depends on the request. Contact reception for more information.

The hotel is less than a kilometre away from Playa de las Coloradas and 1.5 km from Playa Papagayo, about 7 minutes by car. In addition, Playa Blanca has a municipal shuttle service that you can take very close to the hotel at the price of 1,40€, which covers the main areas of interest in the town.

Yes, each bungalow has 2 bathrooms, all equipped with a shower.

Repeat customers obtain a 5% discount booking directly with us

Yes, excursions are available and can be booked from the hotel reception

No, half board includes breakfast and dinner

With the half-board it’s possible to change dinner for lunch by notifying the reception 24h in advance.

Yes, you will find Restaurant La Bocayna in the establishment.

Certainly, lunch will take place in Restaurant Tacande Bocayna Village, between 13:00 and 15:00.

Yes, you must inform the reception or the maîtren one day before.

Yes, on request with the maitre d', if possible 1 day in advance

Upon check-in, a temporary deposit of €100 per person will be held on the Visa or Mastercard credit card, or can be paid in cash, as a guarantee for possible additional expenses.

Dreamplace Club is our exclusive loyalty programme, designed to reward your loyalty at Dreamplace Hotels & Resorts. Individuals over the age of 18 can enrol in the Dreamplace Club Programme. Registration and participation for our guests is free.

We want every experience with us to be exceptional, which is why we created this club to adapt to your travel style. Enjoy additional exclusive discounts and other benefits on every visit, because at Dreamplace, your satisfaction is paramount.

Dreamplace Club offers three distinct categories based on the number of stays enjoyed at our hotels:

Dream Member: Your gateway to our exclusive Dreamplace loyalty program. No previous stays at our hotels are required to access its privileges; simply by registering as a user, you can enjoy all its benefits.

Loyal: Designed for customers who have enjoyed between one and nine stays at our hotels. Upon reaching this level, you can expect even more benefits, discounts, and exclusive advantages during your future visits to Dreamplace Hotels & Resorts.

Super Loyal: Reserved for customers who have enjoyed ten or more stays across all our hotels. As a member of this exclusive level, we guarantee you unique benefits and discounts on every visit to any of our Dreamplace Hotels & Resorts properties.

Dream Member: This level serves as the gateway to our club, from which you can ascend to higher levels. You'll enjoy exclusive advantages including late check-out (subject to availability and until 14:00 pm at the latest), early access to corporate offers, exclusive access to your private area, free Wi-Fi throughout the hotel, and a welcome bottle of water.

Loyal: At this level, you'll enjoy all the benefits of Dream Member, plus an additional 5% discount on all your future bookings.

Super Loyal: You'll enjoy all the benefits of Dream Member, but with an additional 10% discount on all your future bookings.

The process is very simple. You can easily register by accessing the official website of Dreamplace Hotels & Resorts and looking for the section dedicated to Dreamplace Club. There, you will find detailed information about the program and how to join.

If you are already a member of our Dreamplace Club loyalty program, simply log in to our portal and if you meet the conditions, the discount will be automatically applied during the booking process.

It's important to remember that in order for benefits and discounts to be applied, you must be correctly logged in at the time of making the reservation. If you're not logged in and a reservation is made, Dreamplace Hotels & Resorts will not be able to apply the corresponding membership discounts to the booking.

All users who are registered through our website or customer service centre in our Dreamplace Club loyalty programme can benefit from all the exclusive advantages.

The benefits will automatically be applied to the reservation holder who is enrolled in Dreamplace Club. In the event that you are part of a reservation but not the holder of it, you can also enjoy the benefits of our loyalty program by notifying our reception team upon your arrival at the hotel. We will register you if necessary and add your stay to your Dreamplace Club customer area.

It is important to note that upon arrival at the hotel, the identification documents will be checked to ensure that the holder of the Dreamplace Club Program is the same as the reservation holder. *This will not apply in specific cases where the absence of the holder is documented, such as medical reasons. In the event that Dreamplace Hotels & Resorts detects that the holder of a Dreamplace Club account has made reservations for third parties, it reserves the right to apply the rate without the discount and/or benefits and terminate their participation in the loyalty program.