Frequently Asked Questions: Cristina by Tigotan

Yes, all the rooms have safes, which are free to use.

At Hotel Cristina by Tigotan, we have designated smoking areas. Smoking is not allowed inside the rooms but is permitted on the terraces or balconies.

There are various options: if the request is prior to arrival at the hotel, you can arrange it using the "Contact" form on our website or by ringing our call centre on 0034 928 26 80 50. If you are already staying at the hotel, you can arrange it through reception.

Approximately 40 television channels are available in your room, in various languages.

All the rooms have a balcony and/or terrace with views, except the Single Bedrooms and Confort Room.

You can browse the 3D map of our hotel and choose the room that best suits your needs.

It is important to note that the room selection request will not take effect until you confirm your reservation at the hotel and is subject to availability, so you will be notified by email when your room has been successfully assigned. In the event that the room you selected is not available, we will offer you an alternative with similar features.

The additional cost for room selection will be paid at the time of check-in at the hotel reception.

It depends on the type of room: 1.35m in the single rooms and in other rooms double beds are 2m and single beds are 0.9m.

The majority of rooms have a bath, but we have some with a shower, which may be appropriate for people with reduced mobility providing the person can walk, albeit with difficulty. But unfortunately we do not have fully-adapted, wheelchair-accessible rooms equipped with wheelchair-accessible showers.

Although all the rooms have a minibar, it will be empty. You may request to have it filled before arriving at the hotel by calling 0044 203 608 7631 or by email at hotelcristina@dreamplacehotels.com. *The hotel reserves the right to change the prices without prior notice; please contact reception to check the cost.

You can request a free kettle by contacting reception. 

Yes, all the bedrooms have a hairdryer.

The establishment does not offer irons in the bedrooms. It does offer a room where guests may iron. We also offer an external laundry/dry cleaning service at an extra charge.

Depending on the type of room you may find a bath or a shower unit.

You can contact reception by phone on 0034 928 26 80 50 or by email at hotelcristina@dreamplacehotels.com

The beach only offers sunshades and loungers for hire, but they do not belong to the hotel. The price for two loungers and a sunshade is €7.50.

The loungers and sunshades are free during pool opening hours, 10:00-18:00, but they may not be reserved.

It is an open-air pool with fresh, chlorinated water at the ambient temperature.

Unfortunately not.

The pool is open 10:00-18:00 in summer and 09:00-18:00 in winter. To change towels you need to contact the lifeguard on duty in the pool between 10:00 and 18:00.

Yes, the towel service is available at the pool.

It's a free service: a deposit of €20 per towel is charged to your room, which is cancelled on the day of departure when they are returned. The hotel reserves the right to change the price without prior notice; please contact reception to confirm the cost.

Yes, WiFi is available throughout the hotel and is free.

Yes, this service is provided offsite and the estimated turnaround time is 48 hours.

While the hotel is right on the beachfront, it is also located in one of the busiest areas of the city, and consequently it is not easy to find parking in the vicinity. Although it is possible to find places in the blue parking zone, the hotel offers its guests a parking.

The cost is 12€ per day.

There is a Fitness zone on the 11th floor with views. (Check with reception for opening hours and availability).

Yes, ask at reception for more details.

Because we are anxious for our guests to feel at home we are happy to arrange a bunch of flowers, a bottle of cava, etc. The price is subject to the request. Contact our team at hotelcristina@dreamplacehotels.com for more information.

We offer Accommodation and Breakfast or Half-Board. We do not offer full-board or all-inclusive.

Half-Board includes accommodation with breakfast and dinner. Although dinner drinks are not included.

Yes, you can have an à la carte lunch at the pool snack bar.

Yes, notify the hotel staff on the day you which to do so, before 12 noon.

The hotel has the Buffet restaurant where breakfasts and dinners are served. It also offers the Pool Bar and the Bar Hall.

The restaurant is open for breakfast from 07:00 to 10:30 and for dinner from 19:30 to 22:00 (subject to seasonal variations).

We have a dress code for the restaurant only at dinner, when male diners are required to wear long trousers or trousers that extend below the knee, and singlets, sandals and flip-flops are not permitted.

Yes, let reception know in advance and we will make arrangements. If you require something specific there will be an additional charge.

Yes, we offer 24-hour room service.

Payment may be made in cash and by card. Otherwise, please contact us.

You'll be able to access your room from 15:00, but if your room is ready earlier we'll be happy to hand over the key.

For those guests who have booked Half-Board we will always have a cold dinner available up to 01:00.

Our reception must have the key to your room by 12 noon at the latest.

You can request late check-out at reception at an additional charge: until 3pm to 25€; until 6pm to 45€.

Exclusive for Dreamplace Club members:

Customers who are members of Dreamplace Club can enjoy a complimentary late check-out, until a maximum of 2:00 pm.

*All services are subject to availability and must be requested by the customer at reception the day before departure.

Of course, we're happy to oblige. The hotel offers rooms that you will be welcome to use, subject to availability and advance reservation at reception.

Certainly; if the request is prior to your arrival at the hotel you can arrange a transfer by contacting the following email address: hotelcristina@dreamplacehotels.com or ringing our call centre on 0034 928 26 80 50. If you are already staying at the hotel you can arrange the transfer with reception by dialling 9001. The approximate price is €40 per trip for up to four people.

No, unfortunately not. There is a fast bus, number 60, that runs between the airport and Las Palmas. This bus will take you from Las Palmas Airport to Santa Catalina park, 500 metres from the hotel. The fare is around €3 per person per trip.

The distance is 25 km, and a taxi costs €35-40, in normal traffic.

Yes, email our reception team at hotelcristina@dreamplacehotels.com or call us on 0034 928 26 80 50 to obtain all the information you need before you arrive. Or if you are already staying at the hotel ask at reception for our Guest Experience.

Hotel Cristina is located right on the beachfront at Playa de las Canteras.

Yes, repeat customers can benefit from 5% additional discount by ringing our Call Centre +34 922 979 281 to arrange their booking or to apply the 5% discount to their previously-made booking on the website.

No, animals are not admitted, except guide dogs.

The accommodation of children under 16 years of age in our hotel Cristina will only be allowed in exceptional cases or force majeure that are duly justified, such as natural disasters, missed flights to their destination, etc...

Dreamplace Club is our exclusive loyalty programme, designed to reward your loyalty at Dreamplace Hotels & Resorts. Individuals over the age of 18 can enrol in the Dreamplace Club Programme. Registration and participation for our guests is free.

We want every experience with us to be exceptional, which is why we created this club to adapt to your travel style. Enjoy additional exclusive discounts and other benefits on every visit, because at Dreamplace, your satisfaction is paramount.

Dreamplace Club offers three distinct categories based on the number of stays enjoyed at our hotels:

Dream Member: Your gateway to our exclusive Dreamplace loyalty program. No previous stays at our hotels are required to access its privileges; simply by registering as a user, you can enjoy all its benefits.

Loyal: Designed for customers who have enjoyed between one and nine stays at our hotels. Upon reaching this level, you can expect even more benefits, discounts, and exclusive advantages during your future visits to Dreamplace Hotels & Resorts.

Super Loyal: Reserved for customers who have enjoyed ten or more stays across all our hotels. As a member of this exclusive level, we guarantee you unique benefits and discounts on every visit to any of our Dreamplace Hotels & Resorts properties.

Dream Member: This level serves as the gateway to our club, from which you can ascend to higher levels. You'll enjoy exclusive advantages including late check-out (subject to availability and until 14:00 pm at the latest), early access to corporate offers, exclusive access to your private area, free Wi-Fi throughout the hotel, and a welcome bottle of water.

Loyal: At this level, you'll enjoy all the benefits of Dream Member, plus an additional 5% discount on all your future bookings.

Super Loyal: You'll enjoy all the benefits of Dream Member, but with an additional 10% discount on all your future bookings.

The process is very simple. You can easily register by accessing the official website of Dreamplace Hotels & Resorts and looking for the section dedicated to Dreamplace Club. There, you will find detailed information about the program and how to join.

If you are already a member of our Dreamplace Club loyalty program, simply log in to our portal and if you meet the conditions, the discount will be automatically applied during the booking process.

It's important to remember that in order for benefits and discounts to be applied, you must be correctly logged in at the time of making the reservation. If you're not logged in and a reservation is made, Dreamplace Hotels & Resorts will not be able to apply the corresponding membership discounts to the booking.

All users who are registered through our website or customer service centre in our Dreamplace Club loyalty programme can benefit from all the exclusive advantages.

The benefits will automatically be applied to the reservation holder who is enrolled in Dreamplace Club. In the event that you are part of a reservation but not the holder of it, you can also enjoy the benefits of our loyalty program by notifying our reception team upon your arrival at the hotel. We will register you if necessary and add your stay to your Dreamplace Club customer area.

It is important to note that upon arrival at the hotel, the identification documents will be checked to ensure that the holder of the Dreamplace Club Program is the same as the reservation holder. *This will not apply in specific cases where the absence of the holder is documented, such as medical reasons. In the event that Dreamplace Hotels & Resorts detects that the holder of a Dreamplace Club account has made reservations for third parties, it reserves the right to apply the rate without the discount and/or benefits and terminate their participation in the loyalty program.