Access the Dreamplace Club Agencies section and click on register. Fill in the form and submit your application. You will receive a confirmation email, and within 48 business hours after the review is completed, we will notify you of the activation of your agency.

*It's important to note that to register correctly, you must do so from the website and not from the booking engine.

You can log in as an agency in the Dreamplace Club Agencies section by entering your username and password.

*It is important to note that to access correctly, you must log in from the website and not from the booking engine.

Yes, it is necessary to register on the platform regardless of the bookings you have made with us previously.

You will be able to see the prices with your commission applied (net price). There’s no need for any additional calculations, and you can also check the specific conditions of your agency rate, the cancellation policies, and more information.

*Please note that in some cases the actual commission may be lower than the one shown due to exclusive promotions for our direct channel that do not apply to your agency rate.

You can cancel bookings already made, but please note that the cancellation policy states that cancellations can be made up to 7 days before the client's arrival time.

In case of cancellation of the booking after the payment has been made, the agency will not be entitled to any refund.

Reservations can be modified up to 9 days before the arrival of the client at the hotel.

How do I cancel or modify reservations?

You must make modifications and cancellations from your private agency area on our website.

*The hotel reserves the right to resell the reserved room.
*The hotel reserves the right to modify this reservation cancellation policy at any time.

The method of payment for your booking will be by bank transfer. Once you have made your booking, within 48 hours, we will confirm your booking and send you a proforma with the necessary bank details by email.

Once you have made your reservation, you will be able to access a virtual tour of our hotel both from our website and from the booking confirmation email that you will receive in your mailbox. There, you will be able to select the room you like the most.

Once you have selected the room on our virtual map, you can request it directly. We will receive your request and will notify you as soon as possible via email of its acceptance or refusal (based on availability).

It is possible that this selection may have an extra cost associated with it (this will be indicated to you in the selection process). Please note that if your request is approved, this fee will be payable by the guest at reception on arrival at the hotel.

You can make the payment as soon as you receive the proforma with the payment details. The deadline is 7 days prior to the client's check-in to pay for the booking via bank transfer. Once the customer has checked in, we will send the invoice to your email address.

We recommend that payment is made in advance to ensure the availability of your booking and to prevent its cancellation.

Yes, you can modify basic user data such as address and telephone number. The email address or agency name cannot be changed from your profile. If you need to change it, please contact us.

Agency data cannot be modified from your profile. Please contact us.

If you want to make a group reservation for 8 or more rooms, please get in touch with us.

If you have a special request that we should know about in advance, such as reserving an accessible room for people with reduced mobility, please contact us.